Drive adoption and usage of our new Customer Experience Platform through emails, phone calls and providing platform demonstrations
Facilitate a seamless and timely member onboarding experience to achieve onboarding target metrics. This includes orchestrating member onboarding with suppliers, conducting demonstrations of our member portal, confirming members’ goals, and helping collect all necessary new member documentation in support of member’s launch with the supplier
Interact with third-party suppliers and internal partners as needed on behalf of members to resolve service quality, pricing, and other issues
Execute plans to improve member experience, drive adoption and achieve member adoption (revenue) targets
Maintain accurate records regarding member accounts in our Salesforce CRM system
Serve as the day-to-day member support, handling member requests and resolving issues within expected timeframes
Acquire a detailed understanding of CoreTrust services and assist customers with questions regarding current product selections including category savings performance
Qualifications
3+ years of experience in customer service or customer success position
Demonstrated results of creating loyal customers by delivering exceptional service
Stellar communicator with ability to foster positive business relationships
Experience with Microsoft suite, especially Excel and PowerPoint, or similar software
Strong ownership and superb organizational skills – agile with the ability to troubleshoot as needed
Deep understanding of customer concerns and priorities regarding the use of products
Comfortable working with a high level of autonomy, while taking direction and articulating point of view with clarity and focus
Experience working in Business Process Outsourcing (BPO) or Procurement preferred
Benefits
Competitive compensation package
Free snacks and beverages on-site
Brand new, state-of-the-art, tech-enabled work environment in downtown Nashville
