General Responsibilities:

● Provides a comprehensive intake to newly arriving refugees that assesses client needs and goals, communicates expectations of the resettlement process and establishes a strong, supportive relationship with the client.● Educates clients as they adjust to their new life in Middle Tennessee on how to access goods and services (grocery shopping, doctor’s appointments, etc.).

● Ensures the provision of mandated core services including health screenings, applying for social security cards, public benefits, medical care, school enrollment, and all other required services in a timely manner.● Provides information and referrals that are culturally and financially appropriate to assist clients in maintaining basic needs and striving towards self-sufficiency.

● Welcomes arriving refugees at airport and provides essential post-arrival support (transportation, food, etc.)

● Creates and maintains detailed case notes documenting all services provided to clients incompliance with the Cooperative Agreement, R&P Guidelines, and NICE’s policies and procedures through their 90 day R&P period.

● Ensures all mandated core services and paperwork comply with contract requirements and are achieved by set deadlines.

● Collaborates with other departments to encourage timely internal and external referrals and client support.

● Effectively communicates with refugee families, US ties, NICE staff and partners, supervisor, donors, and volunteers.

● Demonstrated ability to cultivate a respectful, supportive, and inclusive environment with team members and clients.

● Supports Housing Specialist with apartment set ups - ability to lift and move heavy items (75lbs)

● Supports Resettlement program, fellow R&P case managers, and Transportation team as needed.

● Participates in team, program, and NICE staff training, development activities, and meetings

● Other duties as assigned

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Requirements:

● Excellent time management skills and ability to prioritize tasks

● Strong written and oral English proficiency (attention to detail with paperwork)

● Strong interpersonal and verbal communication skills

● Effective communication with individuals from diverse cultural, religious, and language backgrounds

● Ability to work as part of a diverse team and independently

● Ability to work under pressure and adhere to deadlines

● Knowledge of MS Office, working in databases, internet and email

● Willingness to work occasional non-traditional hours, such as nights and weekends

● Previous experience working with refugees preferred but not required

● Undergraduate degree preferred but not required

● Candidates that can speak any of the following: Swahili, Kinyarwanda, Arabic, Dari, Spanish, Burmese or Nepali preferred but not required

● Ability to drive a box truck and lift items over 75lbs repeatedly

● Reliable transportation and insurance

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Salary & Benefits:

● Job Type: Full Time

● Salary Range: $37,000-$40,000

● Benefits: Paid holidays, vacation and PTO, health insurance, dental, vision, and 401(k)

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To Apply:

Send a cover letter, resume, and two professional references to careers@empowernashville.org.Applications without the requested information will not be considered. Qualified candidates will becontacted for an interview. No calls or emails. APPLICATIONS WILL BE RECEIVED UNTIL THE POSITION IS FILLED.

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Nashville International Center for Empowerment does not and shall not discriminate on the basis of race, ethnicity, color, religion (creed), gender, gender identity/expression, age, national origin (ancestry),disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include but are not limited to, hiring and firing of staff , selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all staff members, clients, volunteers, subcontractors, and vendors.